{"id":13,"date":"2026-06-26T07:16:32","date_gmt":"2026-06-26T07:16:32","guid":{"rendered":"https:\/\/s3softwaresolutions.in\/?page_id=13"},"modified":"2026-10-22T10:23:24","modified_gmt":"2026-10-22T10:23:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/naturegrin.com\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17a8a4b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"17a8a4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2eef1b exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"e2eef1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>. Refund and Returns Policy<\/strong><\/span><\/p><p><span style=\"color: #000000;\">At NatureGrin, we manufacture and supply high-quality home hygiene, floor cleaning, laundry care, and surface disinfectant solutions. Because chemical cleaning agents and liquid hygiene products are non-reusable once opened, our Return &amp; Refund Policy is structured as follows:<\/span><\/p><ol><li><span style=\"color: #000000;\"><strong> Return &amp; Replacement Eligibility Criteria<\/strong><\/span><\/li><\/ol><p><span style=\"color: #000000;\">We accept returns, free replacements, or full refunds exclusively under the following verified circumstances:<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Damaged \/ Leaking Delivery: <\/strong>The bottle, container, or outer box was received cracked, punctured, severely damaged, or leaking upon arrival.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Incorrect \/ Missing Items: <\/strong>You received a different product from what was ordered, or an item\/gift promised in a combo pack is missing.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Defective Formulation: <\/strong>The product displays clear manufacturing defects or separation rendering it unusable upon receipt.<\/span><\/li><\/ul><ol><li><span style=\"color: #000000;\"><strong> Mandated Unboxing Video Requirement<\/strong><\/span><\/li><\/ol><p><span style=\"color: #000000;\">To prevent fraudulent claims and ensure fast processing, customers MUST record a clear, continuous unboxing video starting from showing the sealed outer shipping box\/courier label to opening the package and inspecting the items inside. Claims without an unboxing video will not be eligible for replacement or refund.<\/span><\/p><ol><li><span style=\"color: #000000;\"><strong> Non-Returnable Items<\/strong><\/span><\/li><\/ol><p><span style=\"color: #000000;\">Opened, partially used, or unsealed liquid cleaners, detergents, handwashes, or car shampoos; free gifts or trial items included with combo offers; and products reported after the 48-hour post-delivery window.<\/span><\/p><ol><li><span style=\"color: #000000;\"><strong> Refund Timelines &amp; Method<\/strong><\/span><\/li><\/ol><p><span style=\"color: #000000;\">Approved refunds are processed within 5 to 7 business days after verification. Prepaid orders will be credited back to the original payment method, while COD orders will be refunded via UPI or direct bank transfer.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Contact Us Regarding Refund and Returns Policy<\/strong><\/span><\/p><table><tbody><tr><td width=\"816\"><p><span style=\"color: #000000;\">If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy, please reach out to us using the details below:<\/span><br \/><br \/><\/p><p><span style=\"color: #000000;\"><strong>\u2022 Brand Name: <\/strong>NatureGrin<\/span><\/p><p><span style=\"color: #000000;\"><strong>\u2022 Address: <\/strong>99A, Yogendra Nagar, Opp Blu Diamond School, Nagpur, Maharashtra, India 440013<\/span><\/p><p><span style=\"color: #000000;\"><strong>\u2022 Email: <\/strong>naturegrin.ngp@gmail.com<\/span><\/p><p><span style=\"color: #000000;\"><strong>\u2022 Phone \/ WhatsApp: <\/strong>+91 8007006520 \/ +91 9423405196<\/span><\/p><p><span style=\"color: #000000;\"><strong>\u2022 Support Hours: <\/strong>Monday to Saturday | 10:00 AM \u2013 7:00 PM IST<\/span><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>. Refund and Returns Policy At NatureGrin, we manufacture and supply high-quality home hygiene, floor cleaning, laundry care, and surface disinfectant solutions. Because chemical cleaning agents and liquid hygiene products are non-reusable once opened, our Return &amp; Refund Policy is structured as follows: Return &amp; Replacement Eligibility Criteria We accept returns, free replacements, or full refunds exclusively under the following verified circumstances: Damaged \/ Leaking Delivery: The bottle, container, or outer box was received cracked, punctured, severely damaged, or leaking upon arrival. Incorrect \/ Missing Items: You received a different product from what was ordered, or an item\/gift promised in a combo pack is missing. Defective Formulation: The product displays clear manufacturing defects or separation rendering it unusable upon receipt. Mandated Unboxing Video Requirement To prevent fraudulent claims and ensure fast processing, customers MUST record a clear, continuous unboxing video starting from showing the sealed outer shipping box\/courier label to opening the package and inspecting the items inside. Claims without an unboxing video will not be eligible for replacement or refund. Non-Returnable Items Opened, partially used, or unsealed liquid cleaners, detergents, handwashes, or car shampoos; free gifts or trial items included with combo offers; and products reported after the 48-hour post-delivery window. Refund Timelines &amp; Method Approved refunds are processed within 5 to 7 business days after verification. Prepaid orders will be credited back to the original payment method, while COD orders will be refunded via UPI or direct bank transfer. Contact Us Regarding Refund and Returns Policy If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy, please reach out to us using the details below: \u2022 Brand Name: NatureGrin \u2022 Address: 99A, Yogendra Nagar, Opp Blu Diamond School, Nagpur, Maharashtra, India 440013 \u2022 Email: naturegrin.ngp@gmail.com \u2022 Phone \/ WhatsApp: +91 8007006520 \/ +91 9423405196 \u2022 Support Hours: Monday to Saturday | 10:00 AM \u2013 7:00 PM IST<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturegrin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":14,"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1010,"href":"https:\/\/naturegrin.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/1010"}],"wp:attachment":[{"href":"https:\/\/naturegrin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}